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Steps to Set Business Hours in CentraHub CRM

Steps to Set Business Hours in CentraHub CRM

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1. Access the CentraHub CRM settings. Type ‘SLA’ in the search box.

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2. Find the SLA option from the drop-down list of the service desk and click on it.

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3. On New SLA page, click on ‘Business Hours’ to set business hours.

4. From the business hours field’s drop-down list, select ‘Custom hours’.

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5. Set the start and end time of the business in the business hour table.

6. From the drop-down list for hours, set it to ‘no hours’ on holidays. You could also set it to normal hours, depending on how your business operates.

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