crm editions crm editions

Have questions related to Pricing? Explore details by clicking here!

Compare CRM Editions

Sales vs
Sales & Service

Features

Start up

Professional

Enterprise

Ultimate

Sales Force Automation General Storage Subscription 256 MB Per User 512 MB Per User 1GB Per User 1GB Per User
Leads Marketing Yes Yes Yes Yes
Accounts General Unlimited Unlimited Unlimited Unlimited
Contacts General Yes Yes Yes Yes
Deals/Opportunities Sales Yes Yes Yes Yes
Sales Forecasting Sales Yes Yes Yes Yes
Forecasts Based on Locations/Territories Sales - Yes Yes Yes
Bulk/Mass updates General - Yes Yes Yes
Document Library General Yes Yes Yes Yes
Activities - Recurring, Tasks, Events, Calls General Yes Yes Yes Yes
Reminders General Yes Yes Yes Yes
Events Scheduler General Yes Yes Yes Yes
Multiple Currencies General - Yes Yes Yes
Social (Integration with Facebook, Twitter, Google Plus) Integrations No Yes Yes Yes
Scoring Rules General - 10 Rules/Module 20 Rules/Module Unlimited
Sales Force Automation CRM Analytics Standard Reports General Yes Yes Yes Yes
Custom Reports General 30 50 150 Unlimited
Schedule Reports General 3 15 50 Unlimited
Dashboards General 3 10 30 Unlimited
Sales Force Automation Marketing Automation Campaigns Marketing 100 150 Unlimited Unlimited
Mass Email Subscription 5000 Email/Month - Limited by 500 per day - Branded or $3/1000 unbranded emails per month subscription. 5000 Email/Month - Limited by 750 per day - Branded or $3/1000 unbranded emails per month subscription. 5000 Email/Month - Limited by 1000 per day - Branded or $3/1000 unbranded emails per month subscription. 5000 Email/Month - Limited by 1500 per day - Branded or unlimited emails through third party gateway at $1.5/1000 emails.
Email Templates General 20 Templates 100 Templates Unlimited Unlimited
Email Opt-out General Yes Yes Yes Yes
Auto responders General 50 75 100 Unlimited
Schedule Mass Email Marketing Yes Yes Yes Yes
Sales Force Automation Inventory Management Products Sales 250 Products Unlimited Unlimited Unlimited
Price Books Sales 2 10 Unlimited Unlimited
Quotes Sales Yes Yes Unlimited Unlimited
Sales Orders Sales Yes Yes Yes Yes
Invoices Sales Yes Yes Yes Yes
Vendors General - - Yes Yes
Purchase Orders General - - Yes Yes
Sales Force Automation & Service Customer Support Requests Service Yes Yes Yes Yes
Knowledge Base Service - Yes Yes Yes
Web-To-Request Service 1 5 10 Unlimited
Email-To-Request Service 1 5 10 Unlimited
SLA Service 1 15 100 Unlimited
Asset Master Service Yes Yes Yes Yes
Customer Master Service Yes Yes Yes Yes
Spares Master Service - - Yes Yes
Services Master Service - Yes Yes Yes
Technician Master Service Yes Yes Yes Yes
Skills Service - - Yes Yes
Service Contracts Service - Yes Yes Yes
Planned Preventive (PPM) Service - - Yes Yes
Breakdown / Corrective Requests Service Yes Yes Yes Yes
Assignment Rules Service 2 Rules 20 Rules Unlimited Unlimited
Request Schedule Management Service - Yes Yes Yes
Tools and Resources Service - - Yes Yes
Work Logs Service Yes Yes Yes Yes
Parts Replaced Service - - Yes Yes
Parts Requested Service - - Yes Yes
Notes/Docs and Attachments Service Yes Yes Yes Yes
Customer Survey Service - Yes Yes Yes
Request Lifecycle Tracking Service Yes Yes Yes Yes
Notify Owner Service Yes Yes Yes Yes
Warranty Management Service - - Yes Yes
Billing Service - - Yes Yes
Case Escalation Rules Service 2 Rules 5 Rules Yes Yes
Business Hours Service - - Yes Yes
Sales Force Automation Data Administration File Storage (for Org.) Subscription "1GB plus 256 MB/user license" "1GB plus 512 MB/user license" "1GB plus 1GB /user license" "1GB plus 1GB /user license"
Additional Storage (for Org.) Subscription $3/month for 5GB $3/month for 5GB $3/month for 5GB $3/month for 5GB
Data Records Subscription 100,000 Records 500,000 Records Unlimited Unlimited
Import Data Subscription 10,000/Batch 15,000/Batch 30,000/Batch 50,000/Batch
Record Cloning General Yes Yes Yes Yes
Skip and Overwrite option General - 15,000/Batch 30,000/Batch 50,000/Batch
Merge Duplicates - Find & Merge Option General Yes Yes Yes Yes
Free Data Backup Subscription 2 Data Backups/Month 2 Data Backups/Month 2 Data Backups/Month 2 Data Backups/Month
Data Backup Subscription $10 /Request $10 /Request $10 /Request $10 /Request
Sales Force Automation Customizations & Technical Customized Page Layouts / Module General 3 5 10 Unlimited
Add Search Layouts etc General Yes Yes Yes Yes
Field-Level Rules Based Behavior General - 2 5 Yes
Profiles General 10 15 25 Unlimited
Roles General 20 30 250 Unlimited
Reporting Hierarchy General Yes Yes Yes Yes
Teams Service - 25 30 50
Teams Security General - Yes Yes Yes
Location Access Levels Sales 1 Unlimited Unlimited Unlimited
Field-Level Rules Based Security General 1 Rule Per Module Yes Yes Yes
Data Visibility Based on Ownership General Yes Yes Yes Yes
Audit Logs General - Yes Yes Yes
Record Sharing General - - Yes Yes
Sales Force Automation Product Customization Home Page Components General 3 5 10 10
Organize Tabs General - Yes Yes Yes
Rename Tabs General - Yes Yes Yes
Application Tabs General 2 6 10 24
Custom Fields General 10 Custom Fields / Module 35 Custom Fields / Module 75 Custom Fields / Module Unlimited
Custom Modules General 5 25 75 Unlimited
Doc Print Layout Editor General 2 5 10 Unlimited
Data Grids in Modules General Yes Yes Yes Yes
Duplicate Criteria in Modules General 2 Fields / Module 5 Fields / Module Unlimited Unlimited
Stage History Tracking General Yes Yes Yes Yes
Standard List Views General Yes Yes Yes Yes
Custom List Views General 5 List Views / Module 15 List Views / Module Unlimited Unlimited
Kanban View Marketing - - Yes Yes
Last Activity Time in Criteria General Yes Yes Yes Yes
Custom Related Lists General Yes Yes Yes Yes
Customize Search Layout General 5 Per Module 5 Per Module 20 Per Module Unlimited
Quick Actions General Yes Yes Yes Yes
Custom Fields General 30 Fields Per Module 30 Fields Per Module 30 Fields Per Module 30 Fields Per Module
Sales Force Automation Automation Workflow General
Workflow Time -Based Action General
Workflow Usage General
Tasks General
Reminder for Workflow Tasks General
Email Notifications General
Record Owner, Record Creator, Record Owners Manager (Options in Alert) General 3 10 25 Unlimited
Using Email field from the Module & Related Modules General
Field Updates General
Delete (Execute On Record Action) General
Field Update (Execute On Record Action) General
Workflow Update Modules General
Execute Based on Date Field Value General
Approval Process General 3 per module with 3 levels 5 per module with 3 levels 10 per module with 5 levels Unlimited
Sales Force Automation Web Forms Web Forms for Leads/Contacts / Request /Tickets Marketing 5 Forms/Module 5 Forms/Module 10 Forms/Module 20 Form/Module
Approval Rules General 1 Per Module 5 Per Module Yes Yes
Assignment Rules General 1 Per Module 5 Per Module Yes Yes
Unsubscribe Form Marketing Yes Yes Yes Yes
Sales Force Automation Email IMAP Email Yes Yes Yes Yes
BCC Dropbox Email Yes Yes Yes Yes
Integrations Centra CRM Mobile Edition (Android & iOS) Apps Yes Yes Yes Yes
Standard Third Party Integrations Social Media Facebook Yes Yes Yes Yes
Twitter Yes Yes Yes Yes
Linkedin Yes Yes Yes Yes
OneDrive Yes Yes Yes Yes
Google Business API Yes Yes Yes Yes
Google Map API Yes Yes Yes Yes
ERP Focus 6 &7 Yes Yes Yes Yes
Focus 8 Yes Yes Yes Yes
MYOB Yes Yes Yes Yes
Tally Yes Yes Yes Yes
Xero Yes Yes Yes Yes
Quickbooks Yes Yes Yes Yes
Others Yes Yes Yes Yes
G-Suite Gmail Yes Yes Yes Yes
Contacts Yes Yes Yes Yes
Calendar Yes Yes Yes Yes
Google Drive Yes Yes Yes Yes
Cloud Print Yes Yes Yes Yes
Google Tag Manager Yes Yes Yes Yes
Payment Gateway Stripe Yes Yes Yes Yes
PayPal Yes Yes Yes Yes
Telr Yes Yes Yes Yes
eazypay Yes Yes Yes Yes
paytm Yes Yes Yes Yes
My Fatoorah Yes Yes Yes Yes
ezetap Yes Yes Yes Yes
PayU Yes Yes Yes Yes
Telephony Knowlarity Yes Yes Yes Yes
Ameyo Yes Yes Yes Yes
Twilio Yes Yes Yes Yes
Ring Central Yes Yes Yes Yes
Skype Yes Yes Yes Yes
VAgent Yes Yes Yes Yes
Others Mailchimp Yes Yes Yes Yes
SendGrid Yes Yes Yes Yes
SignEasy Yes Yes Yes Yes
IndiaMart Yes Yes Yes Yes
Online Shopping Zapier Yes Yes Yes Yes
Shopify Yes Yes Yes Yes
Reports Integration (ex- crystal reports) Integrations Yes Yes Yes Yes
Forms Integration Integrations Yes Yes Yes Yes
O365 integration Integrations Yes Yes Yes Yes
Reports Integration (ex- crystal reports) Integrations Yes Yes Yes Yes
Forms Integration Integrations Yes Yes Yes Yes
O365 integration Integrations Yes Yes Yes Yes
SQL Functions Functions Dev.Tools 3 5 10 Unlimited
Functions - Integration Tasks Dev.Tools 5 5 10 25
Functions - Get Data Dev.Tools - Yes Yes 25000 calls/day
Functions - Post Data Dev.Tools - Yes Yes 25000 calls/day
G Suite Integrations Yes Yes Yes Yes
Developer Tools APIs & WebHooks Dev Tools 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower)
Customer Self Service / Portal list modules
List view in modules
Detailed view in modules
Related modules
Reports
Update to module - - 1 1 2