Organizations handle hundreds of business accounts day-in and out. It’s always better to lay out a set of rules which clearly define your service level agreements. Create, edit, and update custom SLA rules tailor-made to individual accounts.
Define contract-based SLAs from within the CRM platform such that your customers would understand their service standards and your support team would have clearly defined goals to meet.
Finding it hard to meet SLAs of client's from different time zones? Pause SLAs whenever necessary such that your service experts aren't to be blamed. Pause your SLAs to suit your business hours or according to your client's time zone. Freeze SLAs when tickets have issues regarding customer responses. We leave no stone unturned to ensure you meet your service standards.
Centrahub helps you create SLA events in case of incidents such as the initial agreement between both the parties, SLA violation circumstances, and SLA Jeopardy, etc. Example, you can create an event to agree on the SLAs by clearly defining your service standards and then send it for the first response from your clients.
Once the client accepts the request, you can sign the resolution upon mutual agreement.
One of the best contact management features would include creating and scheduling tasks and appointments. Centrahub's contact database software comes with a special tool kit which enables its users to schedule tasks and appointments to meet their client's demands.
Create and share tasks with your teammates to never miss a deadline again. Enhance team productivity by automating recurring tasks to save time and dime processing your business requirements.
Defining SLAs alone is not sufficient. Constant monitoring and analysis of team performance are necessary to live up to the SLAs. Generate daily, weekly, monthly and quarterly SLA reports and monitor service level agreement metrics, and team performance to work towards fulfilling your SLAs.
CentraHub CRM software is integrated with advanced SLA in ticketing tool and capabilities to help you monitor and execute SLA jobs and plans. For instance, when an SLA plan contains multiple jobs, and a specific time is allocated for each of them, exceeding the time limit means a breach of the agreement. Our automated SLA management software can take-charge to monitor the plan progress and notify you about the approaching deadline for avoiding plan breaches.
Our SLA management system offers just-in-time resource planning provision, allowing you to assign jobs to more staff whenever needed. Leverage the system to eliminate the complication in jobs that is in danger of SLA breaching.
For example, when an SLA job is delayed or taking longer to complete than expected, you can use the automated SLA management software to engage additional resources and ensure the job is completed on time.
For any business, some jobs are more critical than others and they need to be completed within the specified deadline. With our SLA management software, you can set job priorities and allocate resources. This enables you to establish a smoother workflow while preventing routine, non-deadline jobs from coming into the queue and taking up resources.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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