Service based companies rely heavily on customer satisfaction to speed up growth and boost their revenue. A CRM software plays a vital role for professional service providers as it helps in increasing cross-selling, up-selling, client retention and lead generation.
However, generic CRM software and applications are not equipped to handle industry specific features that could provide users with an edge over their competitors. Continuing with conventional CRM solutions would slow down the business as they are limited in their capabilities. CentraHub’s vertical specific CRM software solutions are equipped to handle all the unique requirements of service-based companies and would help businesses improve their workflows, resulting in customer satisfaction.
CentraHub CRM is a cloud-based CRM software designed to cater to the needs of businesses that provide professional services. It is a multi-capability solution that could be customized to include industry specific features and options, making it far more capable than a conventional CRM and more of a comprehensive, all-encompassing business management tool for service companies including financial and consulting organizations
Our CRM Software is equipped with options that help users in managing operations across the service ecosystem, right from client acquisition to service delivery, billing and collections. It ensures that all leads are attended to and engaged with, to achieve maximum conversions and assists business owners through its trend analysis tools. Most importantly, the software ensures that customer service requests are properly logged, assessed and resolved through powerful SLA governance tools, boosting customer satisfaction and increasing loyalty.
Administer and manage the operations of professional services across the service ecosystems from a single software on a centralized database.
Manage leads and opportunities to acquire customers through various campaigns and determine ROIs. Ensure 100% leads and opportunities are attended to within the prescribed timeframes.
Analyze repeat-customer trends, activity patterns, purchasing preferences and cash flows to effectively manage and optimize sales pipelines.
Deploy advanced tools for on-time service delivery. Improve workflows by automating redundant tasks through the CRM software.
CentraHub CRM is loaded with a wide range of features that enable businesses to store and access information on a single, cohesive platform. With industry-specific tools, the CRM software helps professional service establishments to build lasting relationships with customers.
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