Expert Ticket Management
Expert Ticket Management
Deliver exceptional customer service with our advanced customer service CRM. Create a centralized platform to collect customer queries (tickets) from various channels such as email, social media, website, etc. Create helpdesk groups to streamline incoming tickets to different departments of the organization. Sync your forwarding email address with your Google accounts and directly receive emails on your service CRM dashboards. For example, the sales group will only receive enquiries or suggestions related to sales.
Assign incoming tickets to service agents based on their ticket resolution capabilities, expert knowledge areas, and automate ticket assigning based on the keywords and pre-defined rules for routing tickets.
Advanced Customer Management
Advanced Customer Management
Manage customers from multiple channels on a single customer service CRM system to avoid errors. Unify customer conversations from email, live chat, social media, etc., and quickly convert them into tickets in your service CRM. Get a 360-degree view of your customers and access to their previous purchase details, live chat records and much more to help your service reps deliver personalized solutions.
Enhance team collaboration with our service automation software. Create groups for sales, marketing, and support team members and transparently collaborate their efforts. Delight customers and prospects with expert customer service with the minimum response time.
Online Calendars
Online Calendars
Integrated online calendar in CentraHub CRM helps you create events online and send invitations to contacts from your CRM databased in just a single click. Send reminders and alerts to your team members, prospects, and customers to keep them in the loop.
Share and organize your calendar with your teammates, make relevant updates when needed with the help of drag and drop options, and collaborate with team efforts with complete transparency. Leverage the cloud benefits to add and edit events on the go from your mobile phones.
Customer Survey
Customer Survey
The crux of customer-centric organizations lies in the power of understanding customer preferences and interests. So, how well you know your customers make a significant difference in generating business opportunities.
Most of the organizations do not develop their products or services around the pain points of their customers. Unlike them, CentraHub CRM solution is designed to cater to the pain points of your audience. The software includes easy-to-create customer survey forms to help you conduct surveys and understand your audience better.
With CentraHub CRM, create sophisticated HTML forms with no prior coding experience and embed them on various online platforms such as social media, email, website, etc. Collect all the responses on a single platform and streamline your answers to develop a customer-centric solution.
Resolve Ticket Issues with Ease
Resolve Ticket Issues with Ease
The robust service automation tools in CentraHub CRM helps you resolve tickets like never before. Use the after-sales service CRM to segregate incoming tickets with the help of ticket labels and add triggers to send canned responses to repeatedly asked questions.
Save time and dime automating ticket replies with prefabricated help desk workflows. Identify frequently asked customer queries with the help of keywords and assign standard responses to resolve tickets faster.
Time Tracking
Time Tracking
Service reps handle hundreds of customer enquiries day-in and out. Aid your support team members in resolving tickets without failure with the help of time-triggered automation. Create ticket maintenance workflows according to the time gaps in which a customer query has been untouched. For example, create a ticket maintenance routine after every one week an issue remains unsolved. Thus, automatic follow-up protocols ensure your prospects' trust stays intact.
Define Service Level Agreement(SLA)
Define Service Level Agreement(SLA)
Our service automation software helps you create SLA from inside the CRM. Define deadlines for ticket responses and mutually agree upon a resolution time based on both the parties’ business hours. Create personalized SLAs for different clients in your contact database and select the contacts you wish to deliver the SLAs before you send them.
CentraHub CRM offers multiple SLA templates and even automates SLAs according to your business requirements. Make changes and update your SLAs with ease to deliver expert customer service standards.
Deliver Next-generation Self-service
Deliver Next-generation Self-service
The best form of customer service is a simplified self-service. Customers like finding answers without having to consult a support agent. Do not miss the chance to delight your prospects and customers with the privilege of self-service. Create a knowledge base, FAQs, and customer forums to help the audience find solutions to their queries. Leverage our advanced search bar feature to aid your website visitors find what they are looking for in less than seconds.
Advanced Reports and Analytics
Advanced Reports and Analytics
Next-gen reporting capabilities of CentraHub CRM enhance your service standards. The real-time reporting software constantly measures and analyzes your team performance to ensure your reps meet their deadlines. It allows you to know the number of tickets closed, pending tickets, and many other metrics, enabling you to work towards your goals.
Increase customer satisfaction levels by reviewing and revising your service standards at regular intervals.
Advanced Customer Management
Manage customers from multiple channels on a single customer service CRM system to avoid errors. Unify customer conversations from email, live chat, social media, etc., and quickly convert them into tickets in your service CRM. Get a 360-degree view of your customers and access to their previous purchase details, live chat records and much more to help your service reps deliver personalized solutions.
Enhance team collaboration with our service automation software. Create groups for sales, marketing, and support team members and transparently collaborate their efforts. Delight customers and prospects with expert customer service with the minimum response time.
Customer Survey
The crux of customer-centric organizations lies in the power of understanding customer preferences and interests. So, how well you know your customers make a significant difference in generating business opportunities.
Most of the organizations do not develop their products or services around the pain points of their customers. Unlike them, CentraHub CRM solution is designed to cater to the pain points of your audience. The software includes easy-to-create customer survey forms to help you conduct surveys and understand your audience better.
With CentraHub CRM, create sophisticated HTML forms with no prior coding experience and embed them on various online platforms such as social media, email, website, etc. Collect all the responses on a single platform and streamline your answers to develop a customer-centric solution.
Time Tracking
Service reps handle hundreds of customer enquiries day-in and out. Aid your support team members in resolving tickets without failure with the help of time-triggered automation. Create ticket maintenance workflows according to the time gaps in which a customer query has been untouched. For example, create a ticket maintenance routine after every one week an issue remains unsolved. Thus, automatic follow-up protocols ensure your prospects' trust stays intact.
Deliver Next-generation Self-service
The best form of customer service is a simplified self-service. Customers like finding answers without having to consult a support agent. Do not miss the chance to delight your prospects and customers with the privilege of self-service. Create a knowledge base, FAQs, and customer forums to help the audience find solutions to their queries. Leverage our advanced search bar feature to aid your website visitors find what they are looking for in less than seconds.
