Satisfy your customers and increase efficiency with a CRM specific for professional services
Professional services require professional handling of their prospects and clients to improve efficiency, which in turn, can spurt growth and revenue. CRM solutions play a vital role for providers of professional services as they help in increasing cross-selling, up-selling, client retention and discovering new clients.
However, generic CRM software are not equipped to handle industry specific features that can give users an edge over their competitors. Staying put with conventional CRM solutions may spell losses for business as it would be nothing but a data-churning tool. Centra Hub’s vertical specific CRM solutions are equipped to handle all the unique requirements of every industry and can help businesses steal the show on any given day.
Centra Hub CRM
Centra CRM is a cloud-based multi-capability CRM software designed to cater to the needs of professional services. It’s a multi-capability solution that can be customized to include industry specific features and options, making it much more than a CRM and more of a comprehensive, all-encompassing business management tool.
Centra Hub CRM is equipped with options that help users in managing operations across the ecosystems of client acquisition through to service delivery, billing and collections. It ensures that all leads are attended to and engaged to get maximum conversions and helps owners with trend analysis tools. Most importantly, the solution ensures that customer service requests are properly logged, evaluated and delivered through powerful SLA governance tools, boosting customer satisfaction and enhancing loyalty.
Centra Hub's Scope
Administer and manage the operations of professional services businesses across the eco systems of client acquisition through to service delivery, billing and collections.
Manage leads and opportunities to acquire customers through various campaigns and determine ROIs. Ensure 100% leads and opportunities are attended to within prescribed timeframes.
Analyze repeat customer trends, behavior patterns, purchasing preferences, and cash flows to effectively manage and boost sales pipelines, and enhance customer retention .
Ensure customer service requests are properly logged, evaluated and delivered through powerful SLA governance tools to boost customer satisfaction and enhance customer loyalties .
Centra Hub CRM is built with a wide choice of features which enables businesses to store and access information in one cohesive unit. With industry-specific capabilities, the CRM application helps professional service establishments to build lasting relationships with customers.