Monitor user activities with real-time reports and analytics, track your growth progress to identify loopholes and develop ways to recover lost opportunities. Leverage the time-based and user-based filters in CentraHub CRM’s activity tracker to generate reports which suit your business requirements.
For example, to analyze team performance during the first quarter, filter user activities according to your custom timeframe and analyze individual employee activities during that period.
With our advanced user tracking software, get complete access to the activities report, which depicts open and closed activities by individual users. Monitor user activities such as emails sent, calls attended, meetings conducted, unanswered phone calls, etc., to identify the opportunities lost and won in a given time frame. Analyze individual user performance and effectively utilize this data for providing the right support and training to enhance team performance.
Use our activity software to assign tasks to individual users and monitor their progress time and again to review their performance. Filter data according to users or type of tasks assigned. Create groups and assign tasks to group members and constantly monitor team performance via real-time reports and analytics. Monitor the number of activities completed, number of pending activities, and assign deadlines to individual users for completing the assigned tasks.
Generate easy-to-understand user reports with graphical representations on your dashboard. Utilize user data to quickly evaluate the status of service requests, add remarks to individual users, and effortlessly monitor work-time efficiency. Choose from a wide range of graphical representations like charts, bars, graphs, and pies, etc. Easily export reports or print them directly from the CRM system for offline usage.
User activities monitoring through CentraHub CRM’s dashboard helps to view all transactions done by your sales, marketing, and service teams. This enables you to identify if any inappropriate action is conducted, allowing you to put an end to it immediately. This helps you to reduce risks that can lead to data breaches.
Understanding how your staff spends their work hours provides you with invaluable insight into employee productivity and operational efficiency. Keeping track of their user activities would help you identify areas where you can save time by allocating the right amount of tasks to your employees. Also, managing your staff’s ideal time effectively always adds value to your overall organizational planning and business development.
CentraHub CRM’s user activities dashboard empowers you to get a speedy resolution of office complaints. Instead of relying on hearsay to make fair decisions, you can rely on the available data as concrete proof. The system allows you access to employee browser history, emails, and other elements that could help head start with the investigation and solve the disputes. Further, extensive monitoring of user activities also makes employees more actively follow ethical standards.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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