Customers and potential prospects reach customer service representatives to discuss and resolve queries through multiple channels of communication. Each incoming conversation is registered as a ticket to streamline the process of customer support service. Raise tickets, track progress, resolve issues, and close tickets effortlessly with our robust helpdesk ticketing system software.
Never miss an opportunity. Be it an after-sales service or pre-sales product enquiry, resolve incoming tickets with maximum accuracy and expertise. Effortlessly streamline customer enquiries via email, web forms, social media channels, live chat, phone calls, etc. and close tickets faster with our robust ticketing system software. Automatically register contact details of any new ticket in your CRM database and save it for effective nurturing to convert more sales.
Create tickets, send canned responses to frequently asked questions, add notes, assign tickets to service reps, and close tickets faster to maximize productivity.
Create a unified platform to receive tickets from various communication channels such as website, social media, email, etc. Access all your tickets on a single CRM dashboard irrespective to the source of the ticket. Track individual ticket request channel and determine the channels through which maximum tickets get registered. Efficiently utilize this data to engage with the audience of the channels with maximum tickets to draw more leads into your sales funnel.
CentraHub ticket management system further simplifies help desk ticketing by allowing its users to generate predefined workflows which can automatically route tickets to appropriate service reps who can provide an expert solution to a given ticket in no time.
Therefore CentraHub's ticketing system software enhances work efficiency by identifying a ticket and utilizing predefined workflows to route ticket to the right service personnel.
It is easy to lose track of tickets when multiple customer queries bombard your inbox. Hence, to avoid the confusion, assign ticket status such as new, follow-ups, pending and closed tickets, etc. Prioritize tickets which require immediate attention to save brand reputation. Use multiple color codes to highlight priority tickets and resolve them faster.
CentraHub's ticketing system also enables ticket reassigning in case of emergency. Reassign tickets to services reps who can offer expert solutions to your audience.
Get a 360-degree view of your customer support service and dig deeper to discover new means to enhance customer service levels. Get access to real-time reports and analytics such as total response time, individual service rep performance reports, total tickets closed, etc. and efficiently utilize this insightful information to make informed decisions.
Analyze your key performance indicators with easy graphical representations and constantly monitor team performance to set higher benchmarks.
CentraHub SLA ticketing system allows you to clearly define custom service level agreements with your prospects and customers. Define deadlines to complete tasks and close tickets on time. Automatically route tasks which do not meet deadlines to senior support managers and speed up the process to enhance customer loyalty.
Identifying issues early enables your team to take swift actions to resolve them and attain continued customer satisfaction.
Our ticketing system software centralizes all information and makes it easy for your team to know the problems as soon as they are reported. The system allocates a unique identification code for each ticket to help your teams manage and prioritize their workflow while allowing them to set alerts to ensure customers receive responses on time.
Our robust online ticketing system software can save a lot of time by automating repetitive tasks. The system enables you to pre-define the complex workflow rules based on time or event to trigger tasks associated with repetitive queries, while allowing the critical issues that cannot be solved through automation are routed to the relevant team or staff. This maintains stability and frees up your employees’ time to deal with issues that need critical attention.
With our ticketing system software, your staff can quickly identify and prioritize requests based on requirement and difficulty of the query. This segregation improves resource allocation, and instead of assigning specialized staff to handle random queries, they can be utilized more effectively to solve issues that require defined skills.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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