All-in-one Incident Management Platform
Create a single platform to process incidents faster. Centrahub's incident management software creates a centralized platform to unify all your incident management issues. Instantly identify an issue, define SLAs and deadlines, assign issues to suitable team reps, track and monitor incident status, automate incident escalation, and ensure your issues are resolved on time. Record, store, and share incident management data among your teammates within a single click. Save this information for future reference and training purposes.
Assign and Track Issues
Centrahub's incident management software helps you immediately identify an issue and automatically assign it to your team reps who is best suited to solve the issue in the least possible time. Predefined workflow triggers automatically send out notifications and alerts as soon as the incident occurs.
Track the incident from the time of occurrence to resolution with complete transparency on who the issue has been assigned to, what's the time taken and what steps were executed to resolve the issue, etc.
Automate Incident Management
Reduce workload by automating various tasks of incident management. Centrahub's automatic incident management solutions ensure that your assigned issues are rightly being resolved. It tracks the activities of the reps who are in charge of resolving the issue and reports the status back every minute. For example, if the assigned representative fails to resolve an issue, Centrahub's incident management system automatically redirects the issue to a different rep, who is qualified to resolve the issue. Track and resolve issues on time with sophisticated incident management tools with utter ease and expert guidance.
Prioritize Issues
Not every incident bares equal urgency and importance. Set predefined rules which help you automatically prioritize issues to resolve them faster. Centrahub's incident management software quickly identifies issues and categorizes them based on their level of urgency to resolve prioritized issues. help your reps close issues faster by delivering automatic incident management solutions.
Contract Information
Define and draft service level agreements(SLAs) for your clients with the help of Centrahub's incident management software. Select from a wide range of SLA templates and customize to suit your requirements with easy-to-use, drag-and-drop tools from inside your CRM. Define and specify the type of contract, start and end dates, deadlines, and task escalation rules in your contracts.
Status of the Issue
Centrahub's incident tracking software gives you live updates on the status of your issues. Track and monitor issues right from your dashboards and make informed, data-driven decisions. Automatically escalate issues and reduce the burden on overworked reps to resolve incidents faster.
Reports
Centrahub's incident management software generates sophisticated incident reports and analytics, which help you track and analyze the entire incident management process. Learn which issue is being assigned to which rep, track the reps activity throughout the process, and monitor deadlines to check if the issue is being resolved on time. Automatically generate daily, weekly, monthly, and quarterly reports into your inboxes and track team performance like never before.