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Unify Incoming Tickets

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Unify Incoming Tickets

Customers and prospects try to reach you from various online sources. As the business grows, it gets tedious to maintain spreadsheets for every data. Deploy CentraHub CRM and forget juggling between spreadsheets and manual paperwork to maintain a record of customer conversations. Leverage helpdesk software to streamline incoming tickets from multiple sources onto a single platform. Its latest service dashboards display includes complete ticketing system information such as the number of new tickets raised, pending tickets, closed tickets, and many other crucial metrics necessary to help you improvise customer experience.

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Live Chat

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Live Chat

Nothing matters more than better customer support experience in today's business world. Offer quick and canned responses with chatbots through live chat on your website. Instantly reply to repeatedly asked questions and help customers find what they are looking for.

Engage in meaningful customer conversations and provide personalized solutions to build long-lasting customer relationships.

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Knowledge Base

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Knowledge Base

Enable your customers to help themselves. CentraHub CRM's helpdesk ticketing system records every client conversation in its database. Select frequently asked customer questions and build a knowledge base with solutions to these queries. Customers love to find answers without any external support. It is quick and a smarter way to reduce the burden on your support team members as customers receive help without even having to contact them.

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Contact Information

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Contact Information

Our helpdesk ticketing software offers a 360-degree view of customer contact information. It allows you to access complete contact data right from the day a lead gets registered in your CRM software until the time this lead converts into a sale. Track each stage of the customer lifecycle and record conversations in the contact database for future reference. The previous purchase and ticket history of individual lead helps you generate personalized solutions.

Automate Helpdesk Services

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Automate Helpdesk Services

We have the best helpdesk software that cuts your service reps workload in half. Automate helpdesk services with CentraHub CRM and enable workflow rules to identify incoming tickets based on keywords and route them to service reps who can provide expert solutions within a minimum response time. The support desk software recognizes the frequently asked questions and sends appropriate autoresponders without even bothering the service reps to review the tickets.

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Streamline and Prioritize Tickets

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Streamline and Prioritize Tickets

Businesses operate under tight deadlines. Not every customer ticket bares equal urgency. Our helpdesk ticketing software helps you streamline all your tickets and identify the ones which require immediate attention. Mark the tickets and prioritize them with color codes, enabling your reps to cater services based on the urgency of the situation.

Manage Customer Conversations

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Manage Customer Conversations

Turn your prospects into your customers and enhance customer loyalty by smartly managing conversations with them. Access universal inbox of the helpdesk software. It automatically collaborates and organizes customer conversations from various media onto a single platform. Maintain records of every customer transaction into the CRM database and effectively utilize it to increase productivity.

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Generate Reports

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Generate Reports

Everyone makes mistakes. But it is essential to realize and rectify the errors as soon as possible. Leverage CentraHub CRM's real-time reporting tools that help you recognize and correct any loopholes in your support service. Access the advanced reporting features to view and monitor customer support analytics constantly. Make informed decisions to stay ahead of your competitors.

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Verticals

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Asset Management

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Automotive

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Courier Management

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Education

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Facilities Management

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Professional Services

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Project Management

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Real Estate

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Retail

Testimonials

150k+ Users from 17 Countries

Grow their businesses with us.

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Alan Sakr

GM, Consent Group

The Centra CRM software has given us a centralized view on your business and control everything we do.

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Juan Dorfling

Director, AIES

It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.

CRM Software that's easy to implement and use

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