Unify Incoming Tickets
Customers and prospects try to reach you from various online sources. It gets tedious to maintain spreadsheets for every source as the business grows. Forget juggling between spreadsheets and manual paperwork to maintain a record of customer conversations. Leverage Centrahub's helpdesk software to streamline incoming tickets from multiple sources onto a single platform. Centrahub's latest service dashboards display complete ticketing system information such as the number of new tickets raised, pending tickets, closed tickets, and many other crucial metrics necessary to help you improvise customer experience.
Nothing matters more than better customer support experience in today's business world. Offer quick and canned responses with chatbots through live chat on your website. Instantly reply to repeatedly asked questions and help people find what they are looking for. Engage in meaningful customer conversations and help them find personalized solutions to build long-lasting customer relationships.
Help your customers help themselves. Centrahub's helpdesk software with CRM records every client conversation in its database. Select repeatedly asked customer queries and build a knowledge base with solutions to these frequently asked questions. Customers love to find answers without any external support. It's a quick and smarter way to reduce the burden on your support team members and help customers without even having to contact them.
Centrahub's helpdesk ticketing software offers a 360-degree view of contact information. Access complete contact information right from the day a lead gets registered in your CRM until the time this lead converts into a sale. Track each stage of the customer lifecycle and record conversations in the contact database for future reference. Access previous purchase and tickets history of individual leads to help generate personalized solutions.
Automate Helpdesk Services
The best helpdesk software is the one that cuts service reps workload in half. Automate helpdesk services with Centrahub's state of the art technology in no time. Enable workflow rules which identify incoming tickets based on keywords and route them to service reps who can provide expert solutions within a minimum response time. Centrahub's service desk software identifies frequently asked questions and sends autoresponders without even bothering the service reps to review the tickets.
Streamline and Prioritize Tickets
Businesses operate under tight deadlines every hour. Not every customer ticket bares equal urgency. Centrahub’s helpdesk ticketing software helps you streamline all your tickets and identify the ones which require immediate attention. Mark your tickets and prioritize them with color codes and help your service reps cater to the urgency of the situation.
Manage Customer Conversations
Turn your prospects not only into your customers but also into your loyal brand ambassadors by smartly managing your customer conversations. Access Centrahub's universal inbox, which automatically collaborates and organizes customer conversations through various media onto a single platform. Maintain records of every single customer conversation in your CRM database and effectively utilize this data to increase productivity.
Everybody makes mistakes. But the important aspect is to realize and rectify the mistake as soon as possible. Leverage Centrahub's real-time reporting tools which help you recognize and rectify any misconceptions in your support service. Access Centrahub's sophisticated reporting tools to constantly view and monitor customer support analytics. Make informed decisions to stay ahead of your competitors.