Centrahub's customer tracking software makes life easy by providing the right information at the right time. Streamline contact information of prospects and customers in your CRM database to access customer contact information anytime, anywhere. Manage multiple contacts by grouping them according to your requirements and track the progress of each group time and again. Empower your service reps with customer tracking tools which enable them to access a 360-degree contact view of customers at any hour of the day with complete purchase history and an ongoing record of the customer's interactions with your brand.
Your customers would want to know every detail of their purchase. Create custom-made product catalogs which provide complete product information via Centrahub's customer tracking software. Include warranty information, type of contract, and other crucial details and attach them to the purchase order such that your customers get a bird's-eye view of their purchase. Delight your customers with abundant information on the products and services they aspire to buy. Help them make informed decisions with our latest and customizable product catalogs, handbooks and price books.
Manual processing of customer tickets is a thing of the past. Streamline and track individual customer tickets and save every single customer interaction in your database. Access previously raised service tickets by any customer to understand and tailor-make solutions which best-fit customer requirements. Centrahub CRM's customer tracking system has a data repository of customer tickets which gives out crucial information such as a list of service reps to whom the tickets have been assigned to, with information on who closed which ticket on what date and time. Manage tickets like a pro with Centrahub's customer tracking software and increase customer retention rates with the shortest response time to a ticket.
Centrahub's sophisticated customer tracking tools help you track and analyze crucial customer metrics such as number of tickets raised, number of sales converted, percentage of repeat customers, etc. Select your favorite metrics and display them on a customizable sales dashboard to constantly monitor and track customer behavior throughout your sales lifecycle.
Make informed decisions with Centrahub's customer tracking software to drive better revenue growth.
Constantly track customer's journey with real-time notifications and alerts which help you stay up-to-date on each stage of your customer's lifecycle. Receive desktop, laptop, and mobile phone notifications every time your customer makes an attempt to reach you. Leverage Centrahub's customer service tracking software to monitor and moderate notifications to your team members.