Centrahub's telemarketing software empowers your sales team by helping them sell efficiently over the call. Onboard multiple users on telemarketing platform and start making calls right from your desktops and laptops. Categorize telemarketing leads and create campaigns to address customer queries more efficiently. Run and execute multiple telemarketing campaigns efficiently with the aid of our latest tools and technology. Leverage robocalling, the latest telemarketing feature which automates dialing with pre-recorded voice messages to help you conduct customer surveys and market products and services to a larger group of people.
Account and Contact Information
Centrahub's telemarketing software offers a 360-degree view of all your leads before your sales reps make contact. Access complete account and contact information of your target contact database and get insights into their previous conversations with your brand and modify your solutions to suit their requirements. Track the source of your incoming tele leads and identify which online source is attracting maximum leads for individual campaigns.
Assigning Tele Tickets
Create support groups for solving customer queries with expert solutions. Divide your support team into groups according to their proficiency in solving customer queries and add tags to identify the right rep to automatically assign incoming tickets. For example, you can pool all your support reps who are experts in solving enquiries related to onboarding and add a tag named onboarding. This way, any enquiry related to onboarding will be automatically routed to this support group.
Never miss another call with our robust call forwarding feature. Your assigned support reps are not always free to take incoming calls. They might be engaged on another call. Automatically forward these calls to reps who are free and available to attend calls rather than queuing your prospects over the line for long hours.
Reports and Dashboards
Centrahub's telemarketing CRM offers instant reports and analytics which help you track, and monitor individual employee performances on a single dashboard. Maintain insights into call durations, enquiry management skills of your support team members, customer satisfaction, and feedback analytics, and many more. Schedule your reports and automatically receive daily, weekly, monthly, and quarterly reports directly into your inbox.
Integrate with your favorite Telephony Software
One of the best features of Centrahub's telemarketing software is the ability to integrate with your favorite telephony software. Integrate with software such as Twilio, Knowlarity, Ameyo, RingCentral, and many others to enjoy the liberty to make unlimited phone calls from your telemarketing dashboards. Make and receive calls from your desktops and laptops without the struggle of juggling between your mobile handsets and notebooks. Take notes during calls and prioritize tele leads, which require immediate attention with color codes.
Call Recording Facility
Centrahub's telemarketing software helps you record incoming calls for maintaining complete transparency across your support team hierarchy. Managers can leverage these recordings for training and monitoring purposes if the need may be. Keep track of your customer conversations and identify loopholes in your service standards to improve your customer support service.