Seamless Customer Experience
Enhance customer experience by reducing response time to a query. Leverage Centrahub's auto-replies and reply templates to provide quick and hassle-free responses to your audience. Delight your customers by offering various channels to submit their enquiries via email, web forms, intranet, etc. which can all be viewed under a single platform by the enquiry management team. Assign tags to each enquiry, categorize them, view follow-up history, and close them in time to offer seamless customer experience.
Never Miss a Deadline
Each enquiry is a potential deal. Nurturing them with timely attention is crucial to generate sales. A slight delay in the process can lead to loss of customers to competitors. With Centrahub's deal management software, you can track the status of every enquiry, schedule follow-up actions, and assign reminders and never miss a deadline. Satisfy your customers with timely responses to deepen customer relationships.
Strengthen your Team Efforts
Centrahub offers a single platform for sales reps to collect and organize enquiries from various online channels. We aid in increasing team efficiency by organizing your team efforts via robust enquiry management software. You can raise tickets, assign them to the enquiry management team members while the team leads enjoy full transparency to track and reassign enquiries with complete follow-up history.
Never leave an enquiry unattended. Track each ticket, organize leads and streamline follow-ups, assign reminders via SMS and email notifications for easy team management.
Often wonder why you lost or won a sale on any particular day? You can now track and record each enquire's closure details and effectively utilize them to upgrade your selling strategy. Centrahub's deal management software lets you track deal status, update deal closures with reasons to win or lose of each enquiry entered into the software.
Upload leads from various online channels through API integrations to manage all your leads under one platform. You can manually Upload individual lead data or automate bulk uploads through Centrahub's sales enquiry management software. Monitor and track all the aging leads while you prioritize and make room for new leads. Centrahub's enquiry management software automatically detects a lead source from various social media platforms, and web sources once uploaded in the software.
Centrahub Offers 4 Simple Steps to Excel in Enquiry Management
1. Register each enquiry and raise a ticket in the enquiry management software
2. Assign tickets to the concerned enquiry management representative
3. Resolve the tickets with prefabricated response templates in less than an hour
4. Close the ticket and list the reasons for winning or losing the deal