A Service Level Agreement is a service that you agreed to deliver to your customers. SLA management in Centra HUB CRM monitors your service level performance. You can set conditions that tickets must satisfy the SLA policy. SLA is customizable, and you can create escalation procedures for your ticket depending upon the priority. SLA constructed to achieve the expected output within a predefined period. You can even activate or deactivate SLAs which you created. SLA exactly tells time taken to resolve the ticket.
Enter the SLA name which is used for the contract.
Select a location from the drop-down list.
Enter the cost of SLA used in the service contract.
Select template of SLA from the drop-down list.
First response goal % is the percentage of tickets whose first responses were sent within the SLA.
Resolution goal refers to how long it takes from the time an issue is logged until it is fully resolved.
Resolved goal % is the percentage of how many tickets are resolved within the time.
Select the Business hours from the drop-down list.
Enter the number of visits to contract.
Enter the number of hours of visits end.
Set warns when the visits come to end.
Enter the minimum hours of the visits.
Select the contract period from the drop-down list.
No card required