skills management in centrahubcrm

Defining skills

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field-description

Field Specification for Creating a Queue

setup request queues in centrahubcrm
  • Queue Info:
Name

Enter the name of the queue.

Headed by

Select the queue to be headed from the drop-down list.

Priority

Select the priority whether it is normal, high, low or medium.

Category

Enter the category from the drop-down list.

Location

Set the location of the queue.

Sub-category

From the drop-down list, select the sub-category.

Issue

Select the issue of the request related to the queue.

Description

Enter the description related to the queue.

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