Centrahub's contact management software provides a 360-degree customer view to help you get insights into crucial data required to drive sales revenue. Create a centralized repository for contact information by combining data from online and offline sources. Save information of every prospect and customer such as email address, phone number, social media handles, previous purchase history, customer tickets raised, etc. on a single platform. Become a pro in contact management by accessing all this information within a single click.
Irrespective of which rep is responsible for closing a sale, the pre-sale, and post-sale customer information is beneficial for the entire team to draw meaningful conclusions. Centrahub's cloud-based CRM software helps you access and share information across your team members anytime, anywhere.
Customer information plays a crucial role in all the departments of an organization. Centrahub provides a centralized platform to streamline and collaborate customer contact information across all the departments: sales, marketing, and support. Access 360-degree customer view in a single click with all the necessary details. Share contact information across different departments to enable easy and smooth communication within the organization.
Track and analyze customer interactions to understand their needs and interests. Analyze their performance with the latest reports and analytics, which help you identify customer's positive and negative reactions. Automatically score your customers for their positive reactions and once the score reaches a predefined threshold frequency, forward them to your sales team for further nurturing process. Furthermore, receive real-time notifications and alerts which help you track and monitor each stage of your customer's journey.
To add to the benefits of a 360-degree customer view, Centrahub enables easy import and export of customer data. Import data from external sources in a single click with the help of a prefabricated import format. Export data with much ease and comfort while you enjoy the liberty to regulate and monitor individuals who can export data from your CRM software.
Leverage the ample amount of customer data to offer a personalized customer experience. Help your reps access information on various customer insights and preferences from the centralized repository of customer contact information. Make informed decisions and multiply customer experience to observe a hockey stick growth in your revenue.