Role: Technical Support Consultant
Experience - 0 - 1 Year
Location - Hyderabad
About Technical Support Consultant:
We are looking for a technical support consultant to join our Support team. The Support team will be the first to assist our customers with their demanding and complex cases. You will be expected to analyse and understand the problem quickly, suggest a solution or ask for essential information. You are expected to have excellent communication and customer service skills.
Responsibilities:
Become familiar with all the functionalities of the product, including the different modules and methodologies
Working with our global team of sales specialists and consultants, interacting with internal teams, as well as interacting with our clients supporting them in their daily operations
Analyzing and solving complex technical issues related to a client ‘s technical architecture, processing data, conducting specific investigations
Become familiar with all the core functionality of the product as to be able to position the best suitable solution to a client desire
Support and resolve incidents and problem tickets over phone/ email/remote meeting with SLA defined.
Escalating the tickets to the Core Development team and following up on the solution.
Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
Qualifications:
Any Graduate with good communication skills in client-facing situations with 0-2 years of experience
Good analytical thinking and problem-solving skills
Team Player, Enthusiastic and Motivated
Fluency in English, written and spoken.
