Role: Customer Success
Experience - 0 - 1 Year
Location - Hyderabad
About Customer Success:
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.
Responsibilities:
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Qualifications:
Any graduate with 0-1 year of experience as a Customer Success Executive or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
